Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Apr 22, 2021 4:54:17 PM

Tried to e file but am told "your transmission didn't through. Says validation failed. There is an update available but when I check menu says I am up to date.

0 1 416
1 Replies
Moderator
Apr 25, 2021 12:43:26 PM

Please try uninstalling & reinstalling the program using the download from our website. It will not delete any of you saved returns.

This FAQ tells you how to install TurboTax CD/Download: https://turbotax.community.intuit.ca/community/product-information/help/how-do-i-install-turbotax-for-the-current-tax-year-after-i-download-it-from-the-internet/00/873710

 

If you are still having issues, please contact our phone support for further assistance. You can get the correct number by using this form: https://support.turbotax.intuit.ca/contact/