Turbo tax says I have sold my principal residence when I have not. How can this be fixed?

Are you using TurboTax CD/Download or TurboTax Online?

I downloaded the program, not from CD

You can go into Forms mode, then select the PRWS form on your return. Click Edit from the top grey menu, then Forms > Clear Current Form.

I think this is a program bug. I have the same problem. 

@TedH1 
 

To fix this, you can go into Forms mode, then select the PRWS form on your return. Click Edit from the top grey menu, then Forms > Clear Current Form.

I have the same problem.  The generic message I'm getting is "One or more entries in your return require correction.  The data entered is either invalid or mandatory information is missing."  When I print the CRA version of my spouses return, I'm getting the "Principle Residence Designation Worksheet".  Certainly a bug.

@Phil6226 You can go into Forms mode, then select the PRWS form on your return. Click Edit from the top grey menu, then Forms > Clear Current Form.

This step doesn't work.  The form is blank, but is still there.

You can remove the form as seen in the image below.

Thank you for choosing TurboTax.

Please forward this issue to development. It is poorly designed and the process to resolve does not really lead you believe you are successful. Yes it does work but a completely unnecessary step.

Should be a simple question. Did you sell your primary residence in the tax year: Y/N

Thanks

Ted

Thank you for your feedback, we value your opinion and will share this information with the proper TurboTax team.

Thank you for choosing TurboTax.

I follow the step of Edit - Forms - Close Unused Forms but it's still there.  I close the software and reopen.  How can I get rid of the form?

Open the form then go to Edit- Forms- Clear forms, then close unused forms. If this doesn't work, please go to EasySteps and to the top right click on "FIND" and type in Principal Residence GO. Then make sure that you never checked off the box. If yes, please uncheck it and click on continue to update the changes.  You can then go back to FORMS mode.

Thank you for choosing TurboTax.

I have tried clearing unused forms and double checked that I do not have these boxes checked, and I still can't get rid of the PRWS form ??? I cannot netfile because the CRA thinks I have not completed the principal residence worksheet! I did not sell my house

@kabbott Please contact our phone support team at 1-888-829-8608 for further assistance.  

The only way I was able to Netfile my wife's return was to create a return with just her on it.