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Level 1

Turbotax disabled CRA online mail registration options. I want to choose I have already signed up but Turbotax does not let me. How can I solve the problem?

I have already created a CRA account. Now, I need to refile my return. I paid 5$ for refile but turbotax does not let me to choose No, I am already signed up. Options are disabled so I cannot file my return because an account with the same information would be created and I get error from CRA.

How can I solve the problem?


2 Replies
Moderator

Turbotax disabled CRA online mail registration options. I want to choose I have already signed up but Turbotax does not let me. How can I solve the problem?

We're very sorry for the inconvenience.  Please try using a different browser.

Level 1

Turbotax disabled CRA online mail registration options. I want to choose I have already signed up but Turbotax does not let me. How can I solve the problem?

I have the same problem with different browsers. Is there any other way to solve the problem?