I am unaware of what survey shortcut you are referring to or what was the email generated from? Can you specify? Is there a specific TurboTax product you are referring to?
The TurboTax Help Team <noreply@qemailserver.com> Intuit support generated. It had a shortcut to the Survey and a cut and paste if that didn't work.
I'm sorry you are having issues, but if there is specific feedback you would like to give us you may reach out to us via Facebook Private Message or Twitter Direct Message.
FaceBook: https://www.facebook.com/TurboTaxCanada
Twitter: https://twitter.com/TurboTaxCanada
Our team will be more than happy to assist you with any concerns or feedback you may have to offer.
I had a very helpful telephone conversation with a young lady and want to show my appreciation but the survey she sent me disappeared before I could complete it. How can I get it back?
There’s no way of re-sending the survey, but you can send your comments to us via social media, and we will forward them to the right person.
We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada
We are on Twitter at: https://twitter.com/messages/19496097-385034351