I am trying to purchase additional returns as I have a few more over the $25k limit, the message tells me I have already purchased the maximum returns of twenty, the details from the returns counter show I have used 12 over $25k and 2 under, which leaves 6 available. I have uninstalled, reinstalled and cleared my cache.
I’m having the same issue. I have 9 returns available but when I try to purchase I get same message. I called support and they advised to upgrade to Premier but that is not right. I’ve used Turbo Tax standard for 10 years and never had this issue. I now had to submit an investigation ticket with screen shots for them to review the error
I agree, I was on the phone with support the other night and my issue has not been resolve. I am basically out 6 returns on the premier program. Not a happy camper.
I was asked if my computer was an HP, not sure why no one gave any details on the question nor did they elaborate.
Still waiting for the call back on the investigation into the issue. They advised could take 6-7 days. I agree super frustrating as I’ve used this program for 10 years and never had an issue before either.