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Unable to purchase more returns, I still have 6 available.
I am trying to purchase additional returns as I have a few more over the $25k limit, the message tells me I have already purchased the maximum returns of twenty, the details from the returns counter show I have used 12 over $25k and 2 under, which leaves 6 available. I have uninstalled, reinstalled and cleared my cache.
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Unable to purchase more returns, I still have 6 available.
I’m having the same issue. I have 9 returns available but when I try to purchase I get same message. I called support and they advised to upgrade to Premier but that is not right. I’ve used Turbo Tax standard for 10 years and never had this issue. I now had to submit an investigation ticket with screen shots for them to review the error
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Unable to purchase more returns, I still have 6 available.
I agree, I was on the phone with support the other night and my issue has not been resolve. I am basically out 6 returns on the premier program. Not a happy camper.
I was asked if my computer was an HP, not sure why no one gave any details on the question nor did they elaborate.
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Unable to purchase more returns, I still have 6 available.
I’ll let you know if this gets resolved for me
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Unable to purchase more returns, I still have 6 available.
Having any luck, this is so frustrating.
I have been using this software for years, first time I have ever had an issue with the software.
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Unable to purchase more returns, I still have 6 available.
Still waiting for the call back on the investigation into the issue. They advised could take 6-7 days. I agree super frustrating as I’ve used this program for 10 years and never had an issue before either.
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Unable to purchase more returns, I still have 6 available.
Hi, the latest updated seems to have corrected my issue.
Hope it also worked for you.
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Unable to purchase more returns, I still have 6 available.
has anyone found a solution to this problem just spent 3 hours with help and no solution
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Unable to purchase more returns, I still have 6 available.
Did you get it figured out?
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Unable to purchase more returns, I still have 6 available.
Hi Lizk, it seems this remains an issue. Hoping the team figures it our soon, April 30th is fast approaching.