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We would recommend contacting the Canada Revenue Agency (CRA) regarding this issue. If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency

Hello susan,  
    I'd imagine this to be a standard problem many people would face? Is this so unique that I have to involve CRA?

We're not tax experts here in the community, so we're not able to advise on this matter. Going directly to the CRA is the best way to ensure that you are getting the correct information on this topic.