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Level 2
posted Feb 24, 2020 11:17:09 AM

We're sorry, the Canada Revenue Agency was unable to accept your NETFILE tax return.

Have tried a few times to file, but the process stalls half way and generates the subject message.  

 

I am on hold to talk to someone (very poor autoattendane by the way)...with an expected wait of an hour.

 

At this point, I think I would like my money back.

1 16 6699
1 Best answer
Level 1
Feb 25, 2020 11:58:36 AM

Got the same issue:

 

The Canada Revenue Agency is experiencing technical difficulties and is unable to process your return at this time. Please try again later. The NETFILE transmission service may be closed for scheduled maintenance.
Please visit the NETFILE website. NETFILE

 

 

Was told by CRA that they have discovered an internal issue and are working on it.

16 Replies
New Member
Feb 24, 2020 11:57:06 AM

I have the same problem - I called this morning and they said to try again around 4pm today.

Level 2
Feb 24, 2020 11:59:44 AM

Thanks for that,...i am still on hold (minute 65...)...did they say what was going to change by 4 pm to enable Netfile?

Returning Member
Feb 24, 2020 12:45:36 PM

I'm having the same problem. Could it be that their server is backed up because the Netfile service just became available to day and thousands of people are all trying to file at the same time?

Level 2
Feb 24, 2020 12:55:38 PM

still on hold ... (minnute 120)...trying to get that exact information - why.

 

But in the end, the capacity of Turbo Tax should map to the demand from clients it charges money,...

New Member
Feb 24, 2020 2:09:55 PM

Just got off the phone (47 min wait) with CRA's e services help line, which you can't call directly.  They informed me that after checking my account via my SIN, they can see no submissions on my behalf.  They have received nothing from me so far.  I have submitted my file 5 times since 2:30 this afternoon.  They gave me the e file help desk number which is [phone number removed].  The line is open until 6:30 pm EST.  Since none of my attempts are not showing on their end, I have not used any of my magic 5 attempts.

 

The rep said that sometimes the software provider (Intuit) gets backed up and is unable to forward a tax file to them.

New Member
Feb 24, 2020 2:17:53 PM

Don't bother calling the e file help desk.  All they did was direct me back to the general toll free help line.

 

Level 1
Feb 24, 2020 4:27:57 PM

Anyone have any luck with this?  My wife's went through and mine got this error message.

Returning Member
Feb 24, 2020 4:47:49 PM

I've been trying every 15 minutes since 8am this morning. I'm not getting locked out by Netfile (I've used my 5 attempts about 100 times now). Either their server is backed up or Turbo Tax is not connecting... I'll try again tomorrow, but it looks like I will have to mail it in.... I paid $20 for this program so that I could use Netfile... looks like I won't be a return customer. 

 

Level 1
Feb 24, 2020 5:24:08 PM

Make sure you have updated turbo tax.  I had the same problem.  Say yes to the initial message about configuring your PC 

New Member
Feb 25, 2020 6:13:25 AM

I have the same issue but I dont think its Turbo Tax. I tried to netfile using simpletax 2020 as well this AM and got the same result...

Level 2
Feb 25, 2020 11:36:18 AM

Update - phoned CRA, there was an issue between them and the various software that now seems to be resolved.  I just filed using UFile.  Asked for a refund due to very poor customer service - specifically 2 hours waiting on hold to try and talk to someone and having to resort to twitter (where the initial response was that it was my problem in that I was not elligible to file using Netfile).

Level 1
Feb 25, 2020 11:58:36 AM

Got the same issue:

 

The Canada Revenue Agency is experiencing technical difficulties and is unable to process your return at this time. Please try again later. The NETFILE transmission service may be closed for scheduled maintenance.
Please visit the NETFILE website. NETFILE

 

 

Was told by CRA that they have discovered an internal issue and are working on it.

New Member
Feb 25, 2020 2:43:27 PM

Would be nice if they actually publically acknowledged the issue - maybe something on the website or twitter even. 

 

Save everyone wondering what the heck is going on.

Level 1
Feb 26, 2020 5:39:06 AM

Successfully filed this morning!

New Member
Mar 3, 2020 6:19:29 PM

Wow I cant believe they are still letting people purchase their product while it still isnt't working. Unbelievable, thought I would be saving time by using this useless product but apparently I just lose out on 20$ and have to wait around on hold with customer service. I would've gone to H&R block like I always do if I knew Turbotax was having problems for such a long time.

New Member
Mar 3, 2020 8:36:18 PM

I was thinking the exact same thing. I haven't used Turbotax in years, but thought I would try it since my return is pretty simple this year. There goes my $20. :(