A few other customers have experienced something similar. Please take a look at these posts and let me know if it resolves the issue you're experiencing:
Those are the same questions I'm asking. HOW DO WE GET AN ANSWER????
thethemamom
New Member
Oct 29, 2019 6:20:32 PM
Use 'page down' button at the top of your keyboard
thethemamom
New Member
Oct 29, 2019 6:20:34 PM
I used the 'page down' button..worked. Note: The scroll down arrows should not be together. One should be for the background and one for the 'popup' to pay..thanks