I am so sorry to hear this happened.
TT has messed up our taxes TWICE in 4 years. They had a glitch that submitted false info re my state taxes and we were charged a fee. I called and they helped me refile, but because it was from 2 years before we were charged over $200 in interest, which they did not pay, although they DID admit to their error. I got nowhere trying to get it back.
Last year we were contacted by the state because of an error on NJ Taxation mistake. I had taken the audit insurance (?) through TT and reached out to them. They said they 'could not help me because I was not being AUDITED'. I called over and over and got someone who told me to, 'throw out all the threatening mail as it is not real'. I did not and hired a tax attorney. They straightened it out as I provided all the paperwork I had not tossed and it was resolved. I was not at fault, but the attorney cost us $800.
I am so sorry this happened to you. My advice: Call a tax attorney and NEVER EVER USE TT AGAIN.
