TurboTax cannot legally intercede with the IRS or your state for you. TurboTax provided do-it-yourself tax software for you to use to prepare and file your tax return. TT is not going to negotiate unemployment compensation for you with your state. Only you can apply for unemployment compensation in your state. TurboTax has no involvement with that whatsoever.
What you paid for and got from TurboTax was software to prepare a tax return---as opposed to sitting down with paper forms, a calculator and a 108 page IRS instruction book and a state tax instruction book.
If you cannot understand the letter from your state:
TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support. At the page below, click on the blue button that says "Get Help from TurboTax Support". Then it will ask you what tax year is your letter. Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.
https://support.turbotax.intuit.com/irs-notice/audit-support/
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
