Retirement tax questions

My state tax filing is being held up by Turbo-tax who is asking me to check my FORM 1099-R because State tax was withheld but no state distribution amount was entered by the issuer of the 1099-R.  Message from Turbo tax states:  Check this Enty:  Form 1099-R:  Box 12a For electronic Filing, New York State withholdings cannot be greater than or equal to gross distribution or state distribution.  There is NO box 12a on the 1099-R but Box 14 labelled state tax withheld, which TT has highlighted, is greater than empty Box 15 titled State distribution.  Additionally, the amount highlighted in Box 14 IS less than box 1 Gross distribution.  Should I zero out the amount that TT is questioning in a box the software created under the above message labelled 12a (which currently shows the amount in 1099-R's box 14?) or should I just click through and ignore the TT message?