Tax help for military filers

Good afternoon Quickbooks Professionals,

 

I have a client in a similar situation (after military retirement, later diagnosed as 70% disabled).  The 1099R shows an amount, taxable amount (both the same) and a code 7 (normal distribution).  On the "General Rule" screen of the 1099R section within ProConnect Tax Online, there are fields called "Exclusion percentage" and "Exclusion amount."  When I enter 70, .70 or dollar amount, Proconnect Online is not calculating any amount.  What am I doing wrong?