You will need to contact our customer service for help with this- they'll be happy to assist.

https://turbotax.community.intuit.ca/replies/3152013

I installed TT 2019 from the Installation CD (in Canada). I then prepared a couple of tax returns. An update was applied on rebooting. I then got an error message saying the product was corrupt - reinstall. I uninstalled the product. I then put the CD into the CD drive - and answer one message - are you wanting your system to be modified. I replied "yes". Nothing happened - no messages, no nothing!

I then thought I wold download from the Turbotax site and use my installation key. However, in order to download it asks me for my LICENSE CODE. I don't have the packaging still as I bought it in late January. On the back of the CD there are two codes - neither seems to satisfy the request for the License Code.

Can anyone help with either of the two problems I have?

Also how do you contact TURBOTAX SUPPORT?

Regards, Tony

Please make sure that you are downloading from the right location. You can get TurboTax CD/Download from here: https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-...

You will still need to enter your 21 number code when you reinstall.

If your code is still not working, please contact us by social media or by phone for further assistance.

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

You can get the right number to contact our phone support team using the form on this page: https://support.turbotax.intuit.ca/contact/

Code d'installation 2017