We have read your detailed synopsis of our support options including this online forum. While it would be delightful to have the ability to customize each user's experience on our forum, with the volume of customers we assist each day, that's not a realistic goal. We provide answers to address the concerns of all users and work hard to ensure our replies are complete and accurate. Questions that are no longer applicable are archived to avoid confusion. If our methods of content curation aren't in line with your views, perhaps this forum isn't a good fit for you.
I understand that your experience with the phone support line wasn't a good one. If you're looking for an apology, I'm happy to provide one on behalf of Intuit. If you are still experiencing a software issue, we can arrange a callback for you.