I am going to ask you to contact our support team ...
Moderator

Getting started

I am going to ask you to contact our support team with this if you have unchecked the box and it still is giving you an error. They will be able to view your screen to assist you better.  Answer the questions, so it guides you towards the right team.  Apply the drop downs and you will get a phone number specified to your question (ie - support, care): 

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