If that does not resolve your issue then please contact our support team, as they will be able to view your screen, if the agent is unable to resolve your issue, please request to have your situation "escalated" to a higher level. 

Answer the questions, so it guides you towards the right team.  Apply the drop downs and you will get a phone number specified to your question (ie - support, care): 

• I want to talk to someone. How do I phone you? - https://turbotax.community.intuit.ca/replies/3152013