teng2000
New Member

Anyone had a problem with the return counter? The return counter indicated I prepared 20 returns which is not possible as I only did 2 returns. How can this happen?

The other 18 returns show the Source is "Another Computer" with no Name, SIN# and type is "paid " or  "Freedom".  I had to buy another 20 returns so I could Netfile on time as I had a balance owing.  I cannot file my wife's return because it says I have already prepared the max. 20 on this computer.  I should be refunded because I think there is either a bug or someone used a number generator that used the exact same installation key code.  Has this happened to anyone else?

‎October 31, 2019 5:14 AM
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TurboTaxSusan
Moderator
Moderator

Getting started

Please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013
‎October 31, 2019 5:14 AM
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darbuckle3
Returning Member

Getting started

the steps I have to go through to get the actual phone number is ridiculous

‎March 23, 2021 3:04 PM
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mjohnsto
Level 2

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Issue with return counter again in 2020, I still have no resolution I am out 8 returns.  Unable to file for some spouses.  

 

‎March 29, 2021 4:55 PM
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SylL
Returning Member

Getting started

If you call the help line, they can contact the techs and work with them.  They answer in 5  minutes or less

‎April 13, 2021 12:14 PM
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