We will be happy to help you with this.

I am getting charge 39.99 for the premium service I did not use and did not agree too.

@DianeKa Please contact our social team or our phone support for further assistance.

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To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

Hello- I am getting charged for a product that was not working. I wanted the live expert and no one ever showed up to help me. I ended up finding my own answer so I do not want to pay for a product that was not working or not available. Please take is off my final balance