Level 2

Getting started

Hi,

 

I try to login to my 2019 Turbo Tax online edition and I get this "Puppy" pic and the error message below. I tried to change my password, cleared my cache and cookies and did not help. I tried different browsers (Chrome and Firefox) and reset the devices with no luck. I do not have a user id, I only used my email as the user id and it worked fine for the previous years. What should I try next? Is this a "bug" in the system? 

 

I should mention that this morning I was able to login briefly on my ipad, then I wanted to continue on the computer and the issue started after that. Not sure if it is related though. 

 

Thanks!

 

Lucian

 

"This should not have happened. Don't worry - your data has been saved.

Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.

Please check back again soon. We should resolve this quickly.

You can also contact our support team at https://support.turbotax.intuit.ca/contact/

Thanks for your patience,

The TurboTax Team

Copyright © Intuit Canada ULC, 2002-2020. All rights reserved."