If you bought TurboTax Online, just login to our website and start a new return. When you are ready to file, the software will ask you for the payment code that you bought from Costco.

If you bought TurboTax Download, you can download it here: https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-...

When you install it, it will ask for the key that you got from Costco.

If you’ve accidentally bought the wrong product, this FAQ tells you how to request a refund: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...

I scratched off the box to get my 11 digit code but it does not work

@spiderman180 Please contact us by phone or social media for further assistance. You can get the correct number for our phone support team by using this form: https://support.turbotax.intuit.ca/contact/

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

I bought the wrong software also from Costco.  Contacted customer service same day and was given a case number [social security number removed] to file for refund and link to file for refund. This was on February 23/21.  To-date I have not received a call back.  Please advise what is my next step.