themetre
New Member

Installation Limit Exceeded

how do I fix it?

TurboTaxSusan
Moderator

Getting started

You can install and activate the same copy of TurboTax on a maximum of three different computers using the same installation key. If you are seeing this message and you haven’t used the code on three computers, please contact our phone support team for further assistance. To talk to a TurboTax Specialist, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

Gnode28
Level 2
TurboTaxSusan
Moderator

Getting started

@Gnode28 That's an FAQ from the US website. It doesn't apply to the Canadian version. This is the Canadian FAQ: https://turbotax.community.intuit.ca/community/product-information/help/can-i-install-turbotax-on-mu...

Gnode28
Level 2

Getting started

@TurboTaxSusan @Thank you for clarification.

Gnode28
Level 2

Getting started

@TurboTaxSusan @, I checked Staples Canada website for their Home & Business boxed version of Turbotax, it says only 2 devices not 3 as you were saying. Because I need to install it to at least 3 devices,  please kindly clarify which one is right. 2 or 3 devices? Thanks.

 

 

Number of User Devices/Licenses

2 Devices
TurboTaxBrenda1
Moderator

Getting started

It has always been 3 devices unless the Production team has changed it this year, we are waiting for confirmation.

 

If you have already purchased TurboTax Home & Business software you can try downloading it on 3 different computers, and if it doesn't work you can complete this form for a refund. Remember that you can only do 12 returns in total, not on each computer. 

Mainframe54
Returning Member

Getting started

As family members can not come home this year to file their taxes, Intuit may want to increase this limit this year.

Actually, as there is a return limit, why have a computer limit at all?  Illogical.

TurboTaxNicola
Moderator

Getting started

TurboTax Online does not require access from a specific computer. Therefore you can access your TurboTax online account from different computers. There isn't any limit. The limit is restricted to the CD/Download TurboTax.