jieunchoi15
New Member

I'd like to delete my account.

 
TurboTaxNicola
Moderator

Getting started

BEFORE DELETING YOUR ACCOUNT PLEASE NOTE:

 

If you deactivate your account, you will lose access to your filed returns. If you want to store copies of your filed returns before you delete your account, here’s how to print and save your return (click here: https://turbotax.community.intuit.ca/community/tax-return-print-save/help/how-do-i-print-save-a-copy...).

 

Here are the instructions for deleting your TurboTax online account:

 

  1. Contact our Customer Support Team (click here: https://turbotax.community.intuit.ca/community/product-information/help/contact-us/00/873707) and let them know you want to deactivate your online account.
  2. Fill out the form.

Our security team will then be able to deactivate your account.

jieunchoi15
New Member

Getting started

If there's a form to fill out to deactivate/delete my account, where can I find it? 

Could you email? Unable to find anything from the link(Contact Us - Community) that was provided in the response.

TurboTaxLise
Moderator

Getting started

Please review the link provided below to assist with deleting your online account:

 

 

Footnote: We at TurboTax want to encourage you and your close family to take all necessary precautions to ensure your safety. Please review the articles provided below for more information during these difficult times: 

san micha
New Member

Getting started

LITERALLY this just leads me in circles. THERE'S NO FORM. I input my question, get automated general links, and they lead me to the beginning of the SAME PROCESS. THERE. IS. NO. FORM. TO. FILL.

TurboTaxHeba
Intuit Alumni

Getting started

It specified in the link that after you contact the support team and specify your request > they will email you the form privately :

 

Instructions for deleting your TurboTax online account

  1. Our team will email you a form to help confirm your identity.
  2. Contact our customer care team (click here: link) and let them know you want to deactivate your online account.
  3. Fill out the form.

Our security team will then be able to deactivate your account.

 

I hope this was helpful

This Site Is A SCAM
Level 1

Getting started

Getting an account with TurboTax is like getting digital herpes.

You're stuck with it. 

 

This company is a DISEASE that will never allow you to leave. Once you use their service, they will make it impossible for you to ever get rid of them, they're that insidious.

This Site Is A SCAM
Level 1

Getting started

I'm going to use social media, Twitter, Facebook, TikTok, Instagram, etc. and tell thousands of people not to use TurboTax. It is a SCAM, it is not user-friendly, and it spits in the face of its users, refusing to let them delete their accounts without begging them. This is NOT a company you can trust with your privacy and financial information if they play these kinds of gaslighting games. 

 

DO NOT USE THIS SERVICE!

noeserc
Returning Member

Getting started

The TurboTax mods keep posting links to:

 

https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-deactivate-delete-m...

 

Have they ever gone to that address?
There is no form there.

There is no way to contact them.
My browser bar is now full of circular TurboTax references.
I wish to delete my account and there is literally no way to do it.
I do not want to call you, I want to click on a link, fill in a form, and be done.
If that is too complicated a process for TurboTax to figure out I do not know how they can be trusted with actual tax information.

TurboTaxSusan
Moderator

Getting started

Please contact our phone support as they will be better able to assist you. You can use the form on this page to get the right phone number to call: TurboTax Contact Us