Please call the CRA 1 800 959 8281. They will be able to assist you with this error.

@Akera were you able to resolve the error? can you please describe why and what is causing such error based on your experience.

Hi, did you resolve this problem. I am also getting same error and I did send my tax returns month ago trough account.

Hi,Did u resolve the problem?I keep getting error 038 when I input SIN .It’s been a month since I filed my first tax1, still receive no email ,no mail of NOA.

This is a CRA issue, please contact CRA 1800-959-8281.

Due to the current COVID-19 epidemic, the call volume is more than usual. And their return process time os longer.

You can check the estimated time to process your return using the CRA link:

https://www.canada.ca/en/revenue-agency/corporate/contact-information/check-cra-processing-times.htm...

I hope this was helpful

Have the same problem need help

Did you resolve it and what did you do? Have the same problem

This is a CRA issue, please contact CRA 1-800-959-8281.

Due to the current COVID-19 epidemic, the call volume is higher than usual therefore their return process time is longer.

The Canada Revenu Agency link below explains the reason and/or the action required for the various error codes you might see. 

Responding to error codes

Yeah called this place 10 times their is never A PLACE and if there is ONE you have to wait 2hours for even NOT A REPOND!!!!What a nice place to receive HELP for probleme THAT  YOU CRA caused.