Are you aware which product you purchase? Was it TurboTax online or CD/download? To activate a CD/download you will need 21 character Installation keys or to activateTurboTax online requires 11 character prepayment codes.
If you purchased TurboTax online see instructions on how to access below:
https://turbotax.community.intuit.ca/community/product-information/help/in-the-online-edition-of-tur...
Or, if you purchased CD/Download see instructions below:
https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-...
