Sorry to hear you are having such difficulties with completing these returns for your neighbours using the TurboTax CD/Download version. In accordance with privacy laws and Intuit standards, we will need them to contact us directly with more information. We can then see about getting them a refund for the CD/Download version already purchased or providing a code for the Online version.
We have removed all personal information from this public forum for both your neighbours and yourself. As you have not had an optimal experience with our phone support, we suggest letting a member of our Social Experience team can assist you.
Please reach out to us via private message or on one of our social network channels. Facebook/Messenger PrivateMessage or Twitter Direct Message.
