Good afternoon,
Have you cleared your cookies/History. Have you tried a different browser.
Microsoft Windows
Microsoft Windows users can use any browser from the list below to access TurboTax Online:
- Google Chrome 35 or later
- Mozilla Firefox 25 or later
- Microsoft Internet Explorer 11 or later
- Microsoft Edge Browser
Mac OS X
Mac users can use any browser from the list below to access TurboTax Online:
- Google Chrome 35 or later
- Apple Safari 5.0.4 or later
- Mozilla Firefox 25 or later
Note that only Mac OS X 10.5 (Leopard) or later is supported.
Thank you for your question.
