@John_David You can download the TurboTax CD/Download installer from this page: https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-...
For assistance with your installation key, please message us on social media or contact us by phone.
We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada
We are on Twitter at: https://twitter.com/messages/19496097-385034351
To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.
