Getting started

@CWL2 This FAQ tells you how to delete a tax return in TurboTax Online (if it hasn’t been filed yet): https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-delete-a-return-in-...


If you want to deactivate the account entirely, you’ll need to contact our phone support team. To talk to them, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.


Please be aware that deactivating your account will delete any returns that you have associated with it. Also, if you plan to buy TurboTax CD/Download directly from us, you’ll now need either a TurboTax, QuickBooks or a Mint account to do so.