user1217289378
New Member

Can I cancel an order charged to my credit card?

I paid for Turbo Tax 2020. I downloaded it. My MacBook Air says,"You can't open the application Turbo Tax_2020.exe because Microsoft Windows applications are not supported on MacOS." I finally completed my tax returns by signing in to Turbo Tax and having Turbo Tax it charge me at the end of the process.  I have now paid twice for Turbo Tax 2020.  I want to cancel the downloaded order that my MacBook does not support .
‎February 21, 2021 11:31 PM
0
6 Replies
2,450 Views
Reply
TurboTaxSusan
Moderator
Moderator

Getting started

Please use the form on this FAQ to request a refund: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...

‎February 22, 2021 10:24 AM
0
2,132 Views
Reply
renaudlees
New Member

Getting started

My name is Renaud lee, can I cancel my order as I work on your platform, one for Steven and for Shirley both are not transfer to CRA as yet? Now they told me that they want to go to H&R block

‎April 14, 2021 2:33 PM
0
2,075 Views
Reply
Aniv19
New Member

Getting started

I want to cancel my purchase 

‎April 17, 2021 3:15 PM
0
2,034 Views
Reply
ted_osborn
New Member

Getting started

I placed an order, with a credit card, then realized it was for 2020 and not 2021. I've already got 2020.  How do I cancel the order

‎December 2, 2021 11:04 AM
0
2 Replies
1,835 Views
Reply
Isabelle Goodfellow
New Member

Getting started

I just ordered Turbo Tax, then I reallized it is 2020 which I already have, I need the 2021???

‎December 7, 2021 9:34 AM
0
1 Reply
1,811 Views
Reply
TurboTaxBrenda1
Level 15

Getting started

We can help you with that. We will need some personal information as this is a public forum we will send you a private message.

‎December 14, 2021 7:36 AM
0
1,775 Views
Reply