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Filed through Royal Bank link for 20% discount ($15.99). This was confirmed throughout the filing process but when payment was processed, charge was undiscounted: $19.99?
Contacted customer service and the rep was unable to help me. She tried to point me back to Royal Bank. I have printed documentation from my return confirming charge was to be discounted to $15.99 but the full standard amount was charged to my card.
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March 1, 2021
4:08 PM