Thank you for your question.
Kindly ensure your computer meets the system requirements for Turbotax Desktop software using this link: https://turbotax.community.intuit.ca/questions/1285288-what-are-the-minimum-system-requirements-for-...
You may also need to try right clicking your TurboTax icon and selecting Run as Admin from the drop down menu.
If this does not resolve the issue, kindly contact TurboTax Support and an agent will be glad to assist you. To get a direct line to someone who can help, click the following link to the Contact Us page. Then complete the required information. A phone number will appear, along with your incident ID. Call the number. This will ensure that an appropriate agent is assigned to your query:
https://support.turbotax.intuit.ca/contact/
