I am sorry to hear that you are having this issue. Try
uninstalling & reinstalling the program.
https://turbotax.community.intuit.ca/replies/2647640
https://turbotax.community.intuit.ca/replies/3169457
If you are still having issues, please contact our
phone support for further assistance.
https://turbotax.community.intuit.ca/replies/3152013
