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Getting started
I am sorry to hear that you are having this issue. Please try uninstalling & reinstalling the program.
https://turbotax.community.intuit.ca/replies/2647640
https://turbotax.community.intuit.ca/replies/3169457
If you are still having issues, please contact our phone support for further assistance.
https://turbotax.community.intuit.ca/replies/3152013
‎October 30, 2019
7:17 AM