9johannah
New Member

My password does not work, the reset password and 3rd option do not work. .How can I get into my account?

 

Getting started

Is your email address here still the one that is valid? If yes, please just advise so we can send a password reset.
9johannah
New Member

Getting started

Yes, the email is valid.  But you will sent the security code to my old phone number .  My other mobile phone is  thanks, J
jomjea
New Member

Getting started

MY EMAIL IS VALID I KNOW MY SECURITY CODE

Getting started

Because of the change of phone number - please contact our customer service and advise them that you have a new phone number and that is where your password reset gets sent to, so that they can update it for you immediately.

https://turbotax.community.intuit.ca/replies/3152013

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pamhash15
New Member

Getting started

My phone number has NOT changed it will not let me change my password. When it directs me to change it and I do it does not work when I try and log back in. FRUSTRATED

pamhash15
New Member

Getting started

yes my email is the same

pamhash15
New Member

Getting started

It is NOT working....PLEASE help

jiaotax
New Member

Getting started

yes

jiaotax
New Member

Getting started

yes, i need reset a new pw