thecolliers
New Member

Why does it not install

I just purchased this today at Staples and tried to install it.  It does not automatically download and when I went to computer and tried to install it, it just sits there and does nothing.  I have used this product for many years and this is the first problem I have ever had with it.

‎October 29, 2019 3:18 PM
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Delphision
New Member

Getting started

Is this a disc version?  What is the product you are trying to install?

View solution in original post

‎October 29, 2019 3:18 PM
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Delphision
New Member

Getting started

Have you managed to get it installed?
‎October 29, 2019 3:18 PM
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kdz43
New Member

Getting started

No
‎October 29, 2019 3:18 PM
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IntuitJacquelyn
New Member

Getting started

Can you tell me what you did to make the install work for you?

‎October 29, 2019 3:18 PM
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thecolliers
New Member

Getting started

It finally installed. Thank you.
‎October 29, 2019 3:19 PM
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Delphision
New Member

Getting started

Great.  Computers can be tricky things. 🙂
‎October 29, 2019 3:19 PM
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19281120
New Member

Getting started

I bought the CD from Costco today for the Home and Business version of the 2019 tax year program.   I put it into the CD drive, but nothing happened.  Any ideas and suggestions?

‎January 21, 2020 7:58 PM
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TurboTaxKim
Level 15

Getting started

@19281120,

 

If you are having issues with the installation of TurboTax from the CD, please use the following link where you will be able to download and install the version you have purchased.

 

https://turbotax.intuit.ca/product/download/index.jsp

 

 

‎January 22, 2020 6:26 AM
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grantlytax
New Member

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Yes it is a disc turbotax 2019

‎February 9, 2020 2:56 PM
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