Thank you for the detailed information. There a few things you will need to try:
- Open the previous year's tax return to ensure it is not an issue with the file itself.
- Uninstall and reinstall using this link.
- If the issue persists, please contact our technical support team as they have the option to view your screen to determine where the issue may be. If the agent is unable to assist, please ask to have the issue "escalated" to a higher level and ask for the Case# to follow up.
