Thank you for your question.
Please try clearing your web browser's History, including the Cache and Cookies. https://turbotax.community.intuit.ca/questions/1189993-i-am-supposed-to-clear-my-cache-how-do-i-do-t...
If this does not resolve the issue, kindly contact TurboTax Support and an agent will be glad to assist you. To get a direct line to someone who can help, click the following link to the Contact Us page. Then complete the required information. A phone number will appear, along with your incident ID. Call the number. This will ensure that an appropriate agent is assigned to your query:
https://support.turbotax.intuit.ca/contact/
