Self-employed

I am disappointed with Turbotax.  After an hour on their help line I was told the format was the  the Gov'ts requirement.  As far as I know there is no intention to fix and the call was marked as complete with no follow-on.   I tried some creative solutions and the software flaged as not possible.   At the end of the day, I've submitted and it's cost me money as I was unable to claim - The full method is known to come up with lower values.   So much for the Turbotax guarantee.  I couldn't take advantage of a vaild tax deduction.  They should be ashamed.