I had the same issues. The 'tax expert' never called me, then I called back and was left on hold for 45 minutes - and then my call was dropped. Then I tried to call back several times - very frustrating and so we just filed our taxes without the 'expert' assistance that we never received. Don't waste your money on this service - it is awful. So now I am on hold with Mastercard to see if I can pull this payment ($179 of my hard earned money) from my card. This entire situation is just more frustration on top of the issues with CRA and not being able to access our accounts. Oh, Canada - crazy!
