I bought a CD version from a store and prepared 8 returns. I then purchased a download version from an online store to get an additional 8 returns.The key for the download version states it already exists when I try to enter it, but will not let me file more returns. When I review the summary it shows only one key with 8 returns. Why wont my new key work? How do I fix this? How does one buy additional returns?
You can purchase additional returns by following the steps as mentioned in the article - https://turbotax.community.intuit.ca/questions/1189885-purchase-additional-returns. Please follow the Desktop section.
I hear you have already purchased another desktop version. You will have to install the product on another machine where you had not installed the earlier purchased TurboTax.
You cannot install two different TurboTax on the same machine with different keys.
Hope this helps!
Simply navigate to Help menu at the very top of the screen. Then select "Purchase more returns"
Then that window opens, the second option listed will be to unlock additional returns that you have already purchased. By selecting this option it will ask you to enter the new IKC... and you should be good to go!