10bad-boy
New Member

Can not reload the 2018 Tax package in order to continue tax preparation?

Initially, the 2018 Tax package was working properly. I tried to re enter the program but the program will not upload by using the short cut icon. I tried to use the "exe" part of the program to load the program but failed. Please help to determine what I should do?

TurboTaxSusan
Moderator

Self-employed

Please try uninstalling & reinstalling the program. It will not delete any of you saved returns.

https://turbotax.community.intuit.ca/replies/2647640

https://turbotax.community.intuit.ca/replies/3169457

If you are still having issues, please contact our phone support for further assistance. (*not available to TurboTax Free users*): https://turbotax.community.intuit.ca/replies/3152013