We're very sorry for the inconvenience.  Please use the following link to contact our customer support, https://turbotax.community.intuit.ca/community/troubleshooting/discussion/i-want-to-talk-to-a-person....

How do I get my money back I cannot update and cannot print the software is no good

If you need a refund for the Canadian version of TurboTax, you can use the form on this page to request one: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...

Or you can contact us by phone or social media. You can get the correct number for our phone support team by using this form: https://support.turbotax.intuit.ca/contact/

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