Yesterday, late afternoon, April 1, 2021, I used the Intuit - Turbo Tax for my taxation duties.
Now, I am an old guy (74 years of age in June )with several chronic diseases and briefly, have hepatic encephalopathy & get confused on and off on any given day.
My ONLY sources of income are OAS & CPP, totalling a bit less than $20,000.00 and according to Canadian guidelines of annual earnings of $22,000.00, my income is somewhat below "Poverty Level".
Even if I was to receive earnings at the "Poverty Level" (Canada) is ridiculously embarassing, but the extra $2,500 per year would be huge at this point.
Needless to say, she indicate that my medical expenses would be redundant, as 3% of $0.00 is still Nothing.
Looking back to Paragraphs two (2) and three (3), the information was relaid to the girl (don't recall her name) that assisted me at my request. However, she gave me NO indication that this was going to cost me anything, not until I was to send my taxes in online.
I believe that, after my short intruction in the two (2) paragraphs previously mentioned, I was taken advantage of with an inflated fee with no refund, for a simple return, knowing full well my indication and verbal statements to her indicating my below "Poverty Level"earnings only from OAS and CPP.
I used to use UFile & should have stayed with them, as the maximum fee would have been under $25.00. Hence, I'd be willing to pay Nothing (according to their guidelines) only, as UFile would have charged me nothing for this simple endeavour.
On further review of their website, I was not told that a "TurboTax Free Guarantee" could be used, as a Simple Return, as mine obviously is, there should be NO FEE, indicated at https://us-west-2.turbotaxonline.intuit.com/unified/2020/index/not_started?uid=[phone number removed...
payable to me for $89.59 plus any expenses incurred before a Refund has taken place.
When I asked the rep where I could print or save a PDF of my return, she changed the subject, and with my current hepatic encephalopathy & confusion, my query went unanswered.
Failing a correction to my fee, I'll make this a court issue.
