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Why am I still being charged $79.99 for the services of an expert when I cancelled the call and my issue that I thought I needed assistance for was resolved by the Turbo tax process itself?  Lumena DaCosta [phone number removed]

Same problem - I have also posted my issues under another subject. We did not get the call from the 'expert' and I've been on the phone for hours today trying to get someone to not drop my call or just help me. We filed our taxes without this lack of assistance and now we just want our money back. Big scammers - avoid them. They do not have a system set up for customer service and it is a run around circle of frustration. I always thought this was a reputable company, but they have proven they are not. Scammers - thieves. Avoid them at all costs.

I have been on the phone and my computer all day7.5 hours trying to get the so called expert to call me to do the Assist and Review that I paid $146.88 for. I have sent 6 different messages for help, talked to 4 different people. But no one calls me back. The answering person says I must wait as all the professionals are helping others. I have been using TT for over 10 years and this is the first time I have had this kind of BS runaround. I cannot even get a straight answer as to how I can get a refund. I have also bought the Audit Defence. But if this how you are running your business I want a refund for this as well. I do not expect anyone to respond to this but I do hope someone with the authority calls me back that can speak English.

We are happy to see that according to your file, you are receiving help.

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