Troubleshooting

Do you have tuition?

If you are in Ontario or Saskatchewan, there are two columns on the tuition fees (Deductions>Students>Tuition Fees) page. One column will have a date range (Jan 1 - XXXX) and the other that says “Total For 2017” on top. The “Total For 2017” is for the federal tax credit, and there you can claim any eligible tuition that you paid during any part of the year. The Jan 1 - XXXX column is for the provincial tax credit. If you have eligible tuition for that part of the year, you must fill out this column with those part-year amounts (including full/part-time months) to get the provincial credit.

 

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