Jonsey99
Returning Member

Troubleshooting

Thanks for your response.  I called CRA and confirmed there were no issues today.  I also got the Web Access Code from them.  I all the help desk and was given a patch to install - not successful.  I was told to print the return - not an option.  Then I was asked to install the software on another computer because that seems to solve most problems.  The person I talked with was aware of this problem - it is not a problem connecting to CRA - it is a problem with the software not being able to communicate to CRA.

 

I have turned off Virus software, disabled the firewall, added the software to the firewall, double checked all entries in TuboTax Business, installed the patch - several times.  Shut down, restarted... 

 

And now waiting for the updated on the other PC to finish to try to send the file from there.

 

Not a great day.