gerrycou
Level 1

activation code

Why is it that when I enter activation code I always get an error? No matter how many times I enter it. This is unbelievable, it's keep saying "something is not right". The only thing not right is the Intuit system. What a waste of time! Have better things to do than write about errors in your system.

TurboImpotGinette
Moderator

Troubleshooting

Sorry to hear you are having this issue. In order to help you with this, we will need more information.  Please contact us on Social media so we can help you further. You can find us on Facebook or Twitter

 

Thank you for your patience.

gerrycou
Level 1

Troubleshooting

Hi,

The only solution as per Costco was to buy a new program for 2020 taxes and return the one that I bought which could not be activated due to activation code from Costco or Intuit being wrong. Therefore I bought a new one on the Internet from Costco and will return the non working copy for a refund next time I go to Costco.

Thanks

Gerry Coulombe

expatCymraeg
Level 1

Troubleshooting

Thanks.  I'll try that.  What an enormous waste of time!  I am FURIOUS!

testtesttest1234
Returning Member

Troubleshooting

Turbo Tax decided to sell activation codes thru Costco which do not work ☹️ ( Costco sells the this  online product code with the same price as the one with CD- shame) . I've already exchanged 2 packages. I am getting the same error. I called TurboTax and I got a junior girl who had no idea what to do. Now I am stuck.🙄

Waste of money and time. I wonder why Turbo Tax created these unnecessary issues for us?

Isn't it enough that we get overtaxed by CRA we also  have to pay for a source that does not work? 

 

 

expatCymraeg
Level 1

Troubleshooting

I ended up returning mine to Costco for a full refund and then going online on TurboTax's own website and buying the download version.  I won't buy Turbotax from Costco ever again.