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Troubleshooting
Hi, I called Turbo Tax and the problem is now resolved. The rep told me there is a glitch at their end. The solution is to go into Forms and find InfoWS and type the spouse's date of birth there. I had already tried that but it would not let me type anything. We tried a few things together - no luck. The rep got the technical person on the line and I shared my screen. In the InfoWS form we increased the text size (toolbar above) and suddenly we could see dd/mm/yyyy in the spouse date of birth field and I could type the numbers. I was now able to Neftile. Phew!
March 6, 2021
8:27 AM