Troubleshooting

We can guide you to update your mailing address on TurboTax Online. Please follow the steps presented below: 

  1. On your TurboTax Online return, go to the left side and click on "My info"
  2. On "My info", you will see a list of options. Go down and click on "Contact information"
  3. You will find your mailing address information. You can edit your Street Address, City, Province, and new Postal Code.
  4. Once you finish updating, click on "Continue" to save your changes.
  5. By pressing “Summary” on the left side of your TurboTax Online return, you will be able to view the changes made.

If you are still not able to update your mailing address, you can contact us by visiting https://support.turbotax.intuit.ca/contact/ 

 

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